Privacy Policy

1. Introduction

Thrivecleansebio, operating at 63 Mason St, Maroubra NSW 2035, Australia, is committed to protecting the privacy of individuals who use our Move Outside Every Day programs, outdoor kits, and related services available through thrivecleansebio.world. This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, how we store and secure it, and the rights you have under applicable Australian privacy legislation including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website, enrolling in a trail program, purchasing an outdoor kit, submitting a contact form, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our services and contact us to discuss your concerns.

2. Information We Collect

2.1 Personal Identification Information

We may collect personal information that you voluntarily provide when you enquire about or enrol in our Move Outside Every Day programs, order outdoor kits such as the Starter Path Kit, Trail Companion Kit, or Summit Series Kit, or communicate with us through any channel. This information may include your full name, email address, telephone number, postal address for kit delivery, billing address, and any other details you choose to include in correspondence.

2.2 Program Participation Data

When you participate in a Thrivecleansebio trail program, we collect information relevant to delivering and improving your experience. This may include your selected program tier, session attendance records, outdoor activity logs, pacing preferences, fitness level indicators you provide, feedback on routes and facilitators, and communication history with our program coordinators.

2.3 Order and Transaction Data

For outdoor kit purchases, we collect order details including product selection, quantity, pricing in Australian dollars, payment confirmation references, shipping preferences, and delivery tracking information. We do not store full credit card numbers on our servers. Payment processing is handled by secure third-party payment providers compliant with industry standards.

2.4 Automatically Collected Information

When you visit thrivecleansebio.world, we may automatically collect certain technical information through cookies and similar technologies. This includes your IP address, browser type and version, operating system, device type, referring URL, pages viewed, time spent on pages, and general geographic location derived from IP data. For full details on cookies, please refer to our Cookies Policy.

3. How We Use Your Information

Thrivecleansebio uses the personal information we collect for the following purposes related to our outdoor movement products and services:

• Processing enrolments in Move Outside Every Day trail programs and assigning appropriate program tiers
• Fulfilling orders for outdoor kits and arranging delivery across Australia
• Responding to enquiries submitted through our contact form or by telephone
• Sending program schedules, route updates, session reminders, and seasonal notifications
• Personalising your program experience based on pacing preferences and participation history
• Analysing aggregated usage data to improve our website, programs, and product offerings
• Complying with legal obligations, resolving disputes, and enforcing our Terms of Use
• Sending promotional communications about new programs or kits where you have provided consent

4. Legal Basis for Processing

We process your personal information based on one or more of the following grounds: your explicit consent provided through our contact form checkbox or enrolment agreement; the necessity of processing to perform a contract with you for program delivery or product purchase; our legitimate interests in operating and improving our outdoor movement services, provided those interests do not override your privacy rights; and compliance with applicable Australian laws and regulations.

5. Information Sharing and Disclosure

Thrivecleansebio does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• With service providers who assist us in operating our business, such as payment processors, shipping carriers, email delivery platforms, and website hosting providers, under strict confidentiality agreements
• With program facilitators who require participant contact details to coordinate group walking sessions
• When required by law, court order, or governmental authority, or to protect the rights, property, or safety of Thrivecleansebio, our participants, or the public
• In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected individuals

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Program participation records are typically retained for three years following the end of your enrolment. Order records for outdoor kits are retained for seven years to comply with Australian tax and consumer law requirements. Contact form submissions are retained for two years unless you request earlier deletion.

7. Data Security

Thrivecleansebio implements appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission via HTTPS, access controls limiting employee access to personal data on a need-to-know basis, regular security assessments of our systems, and secure storage of physical records at our Maroubra premises. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Under the Australian Privacy Principles, you have the following rights regarding your personal information held by Thrivecleansebio:

• The right to request access to the personal information we hold about you
• The right to request correction of inaccurate, incomplete, or out-of-date information
• The right to request deletion of your personal information, subject to legal retention requirements
• The right to object to certain processing activities, including direct marketing communications
• The right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the details provided in Section 12 of this policy. We will respond to your request within 30 days.

9. International Data Transfers

Your personal information is primarily stored and processed within Australia. In some cases, our service providers may store or process data in other countries. Where personal information is transferred outside Australia, we take reasonable steps to ensure that the recipient complies with privacy standards substantially similar to the APPs, including through contractual safeguards and due diligence on provider privacy practices.

10. Children's Privacy

Our Move Outside Every Day programs and outdoor kits are designed for adults and participants aged 16 and above. We do not knowingly collect personal information from children under 16 without verifiable parental or guardian consent. If you believe we have inadvertently collected information from a child under 16, please contact us immediately and we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites, including Google Maps embeds for our Maroubra location. Thrivecleansebio is not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact Thrivecleansebio:

Address: 63 Mason St, Maroubra NSW 2035, Australia

Phone: +61481307778

Email: office@thrivecleansebio.world

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, products, services, or legal requirements. The updated policy will be posted on thrivecleansebio.world with a revised date at the top. We encourage you to review this page periodically. Continued use of our services after changes constitutes acceptance of the updated policy.